Vacancy Details: Senior Store Manager – Mitchells Plain Westgate (Cape Town)
Company: Pedros
Location: Mitchells Plain, Western Cape
Job Type: Permanent
Posted Date: 23 September 2024
Job Description:
Duties and Responsibilities:
- Oversee overall operations of the restaurant/take-away.
- Ensure food quality standards and PEDROS Standard Operating Procedures are maintained.
- Manage stock control, purchasing, and ordering.
- Handle customer complaints and ensure high customer service levels.
- Maximize profitability by meeting sales and gross profit (GP%) targets, while motivating staff.
- Manage staff, including disciplinary actions and scheduling work rosters.
- Collaborate with the team to drive the restaurant forward.
- Ensure compliance with health and safety regulations.
- Oversee daily opening and closing procedures at the store.
- Implement marketing activities, promotions, and incentive programs at the store.
- Manage customer relations, addressing complaints within required timeframes.
- People management, including staff training and development, and conducting structured staff meetings.
- Oversee recruitment, selection, training, and monitoring of staff to boost productivity and profitability.
- Conduct performance evaluations of staff.
Requirements:
- Minimum of 3 years’ experience in the restaurant or fast-food service industry.
- Experience and knowledge of GAAP systems (Advantageous).
- Strong management and organizational skills.
- Excellent customer service and verbal communication abilities.
- Good problem-solving skills.
Job Functional Area: Management
Industry: Restaurants
Division: Stores
This role requires a hands-on leader with a passion for the fast-food industry, ensuring smooth operations while driving growth and customer satisfaction.
