Position: Operations Controller – Scheduler
Department: Operations
Location: Johannesburg, Gauteng, South Africa
Employment Type: Permanent
Closing Date: 30 September 2024
Reference Number: SER240920-2
Job Context:
Servest (Pty) Ltd, a leading Facilities Management Company, has an exciting opportunity for an Operations Controller – Scheduler. The position is based at the Waterfall Offices within the Cleaning Division, reporting directly to the Operations Director.
Minimum Requirements:
- Relevant Administration Diploma (NQF 5) or at least 3 years of Operational Administration experience.
- Experience in time & attendance management is advantageous.
- Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
- Accpac (Sage) literacy is mandatory.
- Strong communication skills, both written and verbal, in English.
- Ability to work well within a collaborative, team-oriented environment.
- Valid driver’s license.
- Flexibility in working hours as required.
- Credit check will be conducted as part of the consideration for this role.
Duties & Responsibilities:
Time & Attendance Management:
- Verify the accuracy of daily time and attendance records for both permanent and temporary employees.
- Address discrepancies or issues related to attendance, such as missing clock-ins, incorrect data entry, or employee disputes.
- Generate regular reports on employee attendance, hours worked, and associated costs for management or payroll purposes.
- Verify clocking records and resolve queries, obtaining management approval for adjustments on the Management System (Honeycomb).
- Ensure the accuracy of employee, shift, cost center, and other required fields within the Time and Attendance system.
- Maintain accurate integrated records between the Time and Attendance and financial systems, with the assistance of Payroll and IT.
System Maintenance & Employee Management:
- Ensure timely and accurate enrolment and termination of employees in the Time and Attendance system.
- Liaise with the Time and Attendance vendor (PRP) and IT to investigate and resolve any system irregularities or implement improvements.
- Provide training and support to employees and management on using the Time and Attendance system, devices, and policies.
- Assist employees and management with investigating and resolving concerns related to the Time and Attendance system or processes.
Communication & Coordination:
- Coordinate with Operations, Payroll, and HR to ensure smooth communication and resolution of time and attendance matters.
- Maintain clear and effective communication between all relevant stakeholders to ensure the efficient operation of attendance tracking systems.
Additional Requirements:
- Strong problem-solving skills and attention to detail.
- Ability to manage multiple tasks and work under pressure.
- Must demonstrate integrity and professionalism in handling sensitive employee information.
This role offers an excellent opportunity to work in a dynamic environment with room for growth within the company.
