Butler

Position: Butler
Company: MORE Family Collection
Location: Lion Sands – Kruger Park, Skukuza, Mpumalanga
Employment Type: Permanent
Posted: 20 September 2024
Closing Date: 30 September 2024

Job Overview:

The Butler’s main responsibilities include setting up and clearing service venues, preparing for service (mise-en-place), and serving food and beverages to guests in a professional, efficient, and courteous manner. The role ensures a luxury guest experience by following established service standards and maintaining high levels of communication with guests and the kitchen team.

Key Responsibilities:

Food & Beverage Service:

• Adhere to service, sales, and profit goals as directed in the beverage department.
• Deliver consistent service per set standards, ensuring you are fully prepared for each guest service, including knowledge of the food menu, beverage offerings, and wine pairings.
• Stay informed on menu changes and guests’ dietary requirements.
• Upsell and recommend beverages to guests while adhering to liquor regulations.
• Support communication between the kitchen and service team by attending daily service meetings.
• Follow stock control procedures to ensure accurate beverage accounting.
• Assist with minibar service, kids’ entertainment, and luggage duties when needed.

General Service & Guest Care:

• Gather guest information before arrival to anticipate needs.
• Collect guest preferences during conversations and report them to supervisors and management for action.
• Report guest complaints immediately to the appropriate supervisors or management for resolution.

Requirements – Qualifications and Skills:

• Grade 12 (advantageous).
• Knowledge of high-end Food & Beverage (F&B) customer service in a luxury setting.
• Understanding of wine, cocktails, and other beverages.
• Knowledge of food preparation, cooking methods, and menu items.
• Basic understanding of stock rotation and control.
• Familiarity with hygiene standards and cleaning products.
• Ability to operate service equipment and appliances.
• Understanding of all departments/operations at the property.

MORE Family Collection Values:

• Be AWARE: Stay observant, prepared, and act with humanity.
• Respond GENEROUSLY: Always give more, do more, and maintain an abundance mindset.
• Strength in DIVERSITY: Work together in harmony and inclusivity.
• Make it BETTER: Continuously improve, keep learning, and take ownership.

How to Apply: apply here