Receptionist

Job Title: Receptionist

Location: Hatfield, Pretoria, Gauteng, South Africa
Company: ANEW Hotel Hatfield
Employment Type: Permanent
Closing Date: 14 September 2024
Reference Number: AHR240716-2

Role Overview:

ANEW Hotel Hatfield is seeking a Receptionist to deliver efficient, friendly check-ins and check-outs for guests while ensuring smooth front-office operations. The position requires handling guest reservations, registration, and ensuring guest satisfaction by maintaining professional service.

Key Responsibilities:

• Assist the Front Office Management and supervisors with reception procedures.
• Ensure compliance with hotel and company policies.
• Maintain the appearance of the Front Office and ensure the safekeeping of all documentation, such as correspondence and registration details.
• Politely, efficiently, and friendly greet and receive guests.
• Ensure the completion of guest registration forms, updating profiles, including nationality statistics, and ensuring payments are guaranteed.
• Maintain a professional level of grooming, body language, and posture at all times.

Minimum Requirements:

• 1+ year of experience in reception.
• Tertiary qualification in Hospitality/Tourism Management (advantageous).
• Strong knowledge of MS Office.
• Proficiency with Opera.
• Bilingual abilities.
• Accountable, innovative, and a strong motivator.
• Excellent communication skills and immaculate personal presentation.

This role is an opportunity to contribute positively to the guest experience, ensuring efficient front-office management and maintaining the highest standards of service.

 

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