Team Leader | Emalahleni

Job Title: Team Leader
Company: Hollywoodbets
Location: Emalahleni, Mpumalanga
Employment Type: Permanent
Posted: 06 September 2024
Closing Date: 04 October 2024

Division: Hollywoodbets
Minimum Experience: Associate
Industry: Retail
Functional Area: Customer Service

Job Description:
Join Hollywoodbets, one of South Africa’s most successful and rapidly growing brands, as a Team Leader in Emalahleni, Mpumalanga. This role offers the opportunity to manage a Branch, drive growth, and ensure outstanding service delivery while upholding company values. Be a part of a dynamic and innovative team that thrives on embracing challenges and making an impact.

Key Responsibilities:

1. Branch Growth:
   • Achieve targets in line with Branch budgets.
   • Engage with guests to educate them on Branch products.
   • Ensure betting boards, memos, and results are updated promptly.
   • Be knowledgeable of game rules, odds, and pay-outs.
2. Cash Administration:
   • Manage Branch cash processes, minimize risks, and ensure FICA compliance.
   • Oversee daily banking schedules and ensure proper float distribution and reconciliation.
   • Manage lost ticket claims and recovery processes.
3. Branch Reporting:
   • Provide daily operational updates through newsflashes.
   • Manage Branch stock control and conduct weekly stock takes.
4. Security Management:
   • Ensure adherence to security protocols when opening, closing, and banking.
   • Monitor security equipment and manage overall security aspects of the Branch.
5. Branch Appearance:
   • Maintain Hollywood standards of cleanliness and functionality.
   • Address any equipment issues promptly and ensure compliance with all operational procedures.
6. Compliance:
   • Ensure adherence to internal control policies and Gambling Board requirements.
   • Maintain a registered FICA officer on-site and compliance with company policies.
7. Communication:
   • Disseminate key business updates and campaigns to team members.
   • Provide timely feedback to support office communications.
8. People Management:
   • Manage staff rosters, attendance, and behavior in coordination with management.
   • Submit recruitment documents and manage team training needs.
9. Guest Service:
   • Promote excellent guest service and address complaints proactively.
   • Foster a guest-centric culture with a focus on friendly and courteous service.
10. Values:
    • Promote and exemplify Hollywoodbets values.
    • Work closely with management to suggest improvements and enhance guest experience.

Key Skills and Competencies:

• Strong communication and interpersonal skills.
• Excellent planning, organizational, and time management abilities.
• High attention to detail and the ability to show initiative.
• Ethical standards and reliability.
• Effective people management and problem-solving skills.
• Strong knowledge of marketing, betting procedures, and operating systems.
• Report writing skills (both verbal and written).

Additional Requirements:

• Minimum of 6 months experience in the Gaming or Betting industry is advantageous.
• Relevant Diploma, Degree, or NQF 4 Learnership preferred.
• 1-2 years of leadership experience.
• Valid driver’s license.

What We Offer:

• An opportunity to be part of a leading brand in the Gaming and Betting industry.
• A vibrant, innovative, and fast-paced working environment.
• Opportunities for career growth and development.

Ready to Join Us?
If you are ready to take on the challenge, innovate, and grow with a winning team, apply now and be part of the Hollywoodbets Purple Team!

 

apply here