Logistics Coordinator

Job Title: Logistics Coordinator
Location: Western Cape, South Africa
Company: Hillebrand Gori South Africa (Pty) Ltd
Employment Type: Full-time, Permanent

Role and Responsibilities:
The Logistics Coordinator will manage export administrative duties and support the team in alignment with company policies, ensuring exceptional customer service.

Key Duties:

• Receive and enter orders in FLOW (in-house system); update transhipment and arrival statuses.
• Coordinate timely shipping arrangements per customer requests, including correct mode and equipment type.
• Handle full sets of shipping documents (BLs, invoices, packing lists, COO) and ensure accuracy for clearance agents and customers.
• Manage import/export customs clearance and delivery timelines.
• Work with Sales and export offices to provide timely quotations to customers.
• Ensure vendor and customer invoices align with quotations; manage costs and timely bookings in financial records.
• Maintain organized shipping files with all relevant documents and correspondence.
• Plan the optimal shipment route considering cost, transit time, and security, and ensure compliance with customs requirements and international regulations.
• Collaborate with customers, export offices, and third parties to meet deadlines and provide excellent service.
• Stay updated on legislation, carrier route changes, and political factors affecting freight movement.
• Review shipping documents to ensure data consistency across all records.

System Operations:

• Maintain and update FLOW with high-quality data, ensuring all details are accurate and timely.
• Manage invoicing within a 5-day period and maintain file balance sheets.
• Ensure accurate, accessible, and well-maintained shipping files and documents.

Customer Service:

• Provide exceptional customer service with professionalism and a friendly approach.
• Understand customer needs and develop a deeper engagement through active communication.
• Monitor customer KPIs to drive service improvements.
• Maintain high product knowledge and ensure operational accuracy.

System Proficiency:

• Proficient in FLOW, Axis, Salesforce, MS Office.
• May perform additional tasks as required by management.

Qualifications:

• Tertiary qualification in a related discipline or Freight Forwarding & Customs Compliance.
• Department of Agriculture (DALRRD) knowledge preferred.
• 3+ years of relevant experience in freight forwarding and customs clearing.
• Expertise in the alcoholic beverage industry and shipping paperwork for import/export/air/road shipments.
• Knowledge of International Freight Forwarding, FCL/LCL, and INCOTERMS 2010© (2020).

Skills:

• Strong customer service and communication skills.
• Ability to work with diverse groups.
• Detail-oriented, disciplined, and a fast learner.
• Team player with a proactive attitude.

If you are a motivated logistics professional with a passion for ensuring smooth shipping operations and exceptional customer service, this role could be a great fit for you.

 

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