Job Title: General Assistant
Location: Mehlareng, Limpopo, South Africa
Division: OPS 1 DIV 16 – MEHLARENG
About the Job:
The General Assistant ensures comprehensive customer service in the store, including loading and merchandising stock, shelf price labeling, and maintaining housekeeping within designated areas.
Requirements:
- Grade 12 or a minimum of 1-year work-related experience.
- Ability to communicate in English and the local dominant language.
- Basic calculation skills.
- Willingness to work shifts, weekends, and public holidays.
- Ability to work under pressure.
Key Responsibilities:
- Customer Service
- Greet all customers and assess their needs.
- Provide accurate advice on products.
- Address product queries and resolve customer complaints promptly.
- Promote add-on sales (e.g., paint and brushes).
- Ensure efficient service by loading customer purchases without delays and without damage to goods or vehicles.
- Inform customers about additional services such as delivery, bulk deposits, glass cutting, credit programs, special orders, and more.
- Stay knowledgeable about products and be available in the designated aisle.
- Housekeeping
- Keep the area clear of obstacles and merchandise stock immediately upon receipt.
- Ensure correct shelf price labeling within the area of responsibility.
- Complete checklists when on duty, including canteen and toilet/shower schedules.
- Safety (OHSA) Requirements
- Comply with OHSA standards, including using safety gear and maintaining a safe environment for customers and staff.
- Ensure safe merchandising of racking and bulk stock to prevent accidents.
- Report discrepancies to the Store Manager.
- Ready for Business
- Follow the “Ready for Business” and “Beyond my Control” protocols as per company standards.
- Loss Prevention and Security
- Monitor displays for gaps, investigate causes, and report issues to management.
- Be vigilant for suspicious behaviors and report concerns.
- Ensure no products are loaded for customers without proof of purchase or necessary documentation.
This role focuses on providing excellent customer service, maintaining store standards, ensuring safety, and preventing loss, all while working efficiently in a busy environment.
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