
Job Title: Exports Controller
Location: Westville, KwaZulu-Natal, South Africa
Reference Number: RCL240812-5
Closing Date: 23 August 2024
Company: RCL Foods
Job Type: Permanent
Job Category: Customer
Job Description:
RCL Foods is searching for an Exports Controller to join their Growth Division in Westville. This role is vital in providing support to the Export team and acting as a crucial link between Export Country Managers and clients, ensuring smooth and effective sales operations. The Exports Controller will report to the Africa and Exports Growth Managing Executive.
Key Responsibilities:
- Administration and Communication:
- Manage the administrative requirements of the Export Department.
- Respond to export inquiries promptly, filtering and assessing them as per agreed criteria, and communicating with customers or forwarding inquiries to the relevant Country Manager.
- Facilitate internal communications between Export Unit, Manufacturing, Marketing, Customer Marketing, and Planning to align with customer requirements.
- Distribute export sales information daily and monthly to the Export Team.
- Monitor and improve the performance of Export Administrators in meeting export requirements.
- Logistics and Compliance:
- Engage with Vector Logistics Debtors for the coding and processing of new accounts.
- Process and track claims from various agents and work with third parties to resolve logistic issues, such as transport, stock, inspections, and country requirements.
- Ensure that RCL plants are Export compliant and that country-specific packaging and language requirements are met.
- Sales and Customer Relations:
- Develop and maintain an Export product catalog and materials in collaboration with Country Managers.
- Drive sales and customer relations, particularly outside key focus areas through locally based Exporters.
- Provide customer support related to deals, point-of-sale, and promotions in key focus countries.
- Assist in preparing sales forecasts and maintaining the Master Export Pricing file.
- Manage small accounts to achieve sales targets and identify growth opportunities.
- Quality Control and Problem Solving:
- Work closely with Quality Control to maintain export compliance.
- Handle customer quality complaints, ensure resolution, and coordinate recall procedures.
- Engage with customer marketing and marketing teams to obtain necessary information and materials.
Minimum Requirements:
- Education:
- National Diploma or Degree in Marketing, Business Science, Logistics, or Supply Chain.
- Experience:
- 3-5 years of relevant experience.
- Language Proficiency:
- English is mandatory; knowledge of French or Portuguese is preferred.
- Skills:
- Advanced computer literacy, particularly in PowerPoint and Excel.
- Thorough knowledge of export systems, procedures, and compliance requirements.
- In-depth understanding of SAP authorization and GRC concepts.
Knowledge Requirements:
- A solid understanding of Export Risk Management, Customs & Excise, Freight Forwarding, Shipping Lines, Banking, Incoterms 2010, and VAT compliance in export transactions.
- Experience with Export Product Range and export-specific administrative requirements.
Application Information:
Interested candidates who meet the qualifications should apply by 23 August 2024. Join RCL Foods and contribute to their vision of growing what matters in the world by ensuring high standards of customer service in their export operations.
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